Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard Shipping: 4-8 business days*
Expedited Shipping: 2-3 business days*
Express Shipping: next business day*
You can easily create a new account with My Account option in website. You can also create a account during checkout.
You can update is via your account with Motoguds.com. You can also arrange a call to helpline number for these changes.
Easy to track your order in your Order section with your account in Motoguds.com.
No, we never save the confidential information. It is only for the time of payment. Once payment received the information not required by us.
Yes we provide GST bills.
Currently we are only shipping in INDIA.
It depends on the size and quantity of item. Sometime it is not possible to send all items in one package.
If you need to swap an item
Returns and Exchanges
10 days return and replacement policy from the day you received the order from our courier patner.
Receive the wrong item, don’t worry – It is very easy to replace we have pickup facility too for return and exchange purposes.
Our products are packed very efficiently taking the risk of damaging. But, sometimes due to bad handling of courier partners product damaged. Don’t worry we have easy replacements for every order we got.
There are some pin codes where pickup facilities are not available due to which customer sent it back to us with prescribed address on the slip. We need a docket no. from you just to verify the product once we received it back.
Ph. No. 996-879-6712 ( WhatsApp )
Email: ompkart@gmail.com
You can update it via our helpline number or email address before the courier dispatch. Once the courier is sent it will return back to us due to wrong address and we will call you to update and resend the product on the verifies address.
Yes you can change or cancel the order very easily with the helpline no. or email. You can also update it via your Motoguds.com account.
Yes you can pre-order an item if it is sold out. Once the stock-in we dispatch the order without taking the etc. time.