RETURNS
- To have your item Return, you have to contact to motoguds.com at Customer Care Number given on website or via Mail.
- We have a 5-day return policy. If the product is returned within 5 days, the product is eligible for being returned or exchanged, beyond that, the product will not be Returned.
- The prerequisite condition for a product being eligible for return is that it should still be in its original packing, and it should be completely unused and undamaged. Moreover it should be complete, No Parts should miss.
- There are a few exceptions to the 5-day return policy, however. Products such as, most edible items or flowers and such that are not usable beyond a certain measure of time cannot be returned. Products that are used for sanitation and or personal care are also not returnable or refundable.
- If you think & found about wrong item, for this you will have to make a video of Openning that Parcle and share this video with us within 24 hours on our Whatsapp Number 9968-796-712.
Other products that are not eligible for return are:
- Greeting cards
- Products that may already have been consumed.
- Products whose original packing has been harmed in some way.
- Products whose serial number is not discernible or unavailable.
For returning the product, some evidence of the purchase made is to be presented before the returning process can be initiated. Needless to say, the products must be within the Five day period. The call must be made before the Five day period, even if the product is collected or the return process can be initiated after that period.
It is not advisable to send the product back to the manufacturer of the product.
There are various instances where only a part of the original paid some would be returned.
- A periodical or a book that shows clear signs of use or wear and tear. Any markings or usage of a pen or any writing instrument might also make in ineligible for return or exchange.
- Any storage drive or compact disc or music record that may have tampered with in any way or is opened, even if the packaging doesn’t look too damaged. The amount of partial return will be decided on the degree of the said damage.
- A product that may have had bad packaging because of an error on the part of the delivery company or because of us. If the product has been sent to you without the complete set of parts or mismatching parts will also be covered or compensated for. Also, if the product is sent without the advertised parts that were extra or part of an offer will also make the product eligible for partial payment.
- If the product has been returned after the 30 day period is over, then an exception can be made under certain circumstances.
Policy regarding products that may have been purchased during a sale
Sale items cannot be returned sadly, only products purchased at the normal price may be returned.
Policy on Gifts
If the product entitled for return was marked as a gift, then you will receive a gift card matching the amount of return. After having received the product from you, we will courier you the gift card to your address.
If the ordered product had not been marked as a gift or the person who placed the order had had the product ordered to his own address and then gifted it to you, then the gift card will be given to him, and he will thus be informed about the return.
